![]() ![]() It was the best airline deal in North America, and it was discussed here ad nauseoum for months. Others figured out that if they had travel funds that did not qualify, that they could simply use those funds to buy new tickets and then cancel those tickets between 3/1/20 and 9/7/20 and they would receive new travel funds with that 9/7/22 expiration date. I have wheel chair services, so we were in about the 5th or 6th row. Southwest gave passengers who cancelled flights between 3/1/20 and 9/7/20 a new expiration date for travel funds: 9/7/22. Skip to main content SPECIAL OFFERS RAPID REWARDS Inflight Experience Not Allowed to use Restroom Good morning, my husband and I were on Flight 1713, Friday, July 7th out of Puerto Rico to Orlando, and then on to Chicago. Politicians were encouraging citizens to get out to enjoy the Chinese New Year and Mardi Gras - because there "was nothing to worry about. People were out enjoying the MLK birthday day off in January -Same with President's day in February. It seems their message is "don't fly - we'll keep your travel funds - sorry." It's disappointing to say the least.Īctually, Covid "worries didn't even begin to kick in until late February, and not in earnest until almost mid-March. I have been a customer of Southwest for many years because they are generally a flexible airline but this policy seems really unfair considering the situation with the pandemic. These travel funds were not eligible to extend to the Sept 2022 expire date - not sure why. Although Covid was not accepted as a reality in the US it was very evident with news coming from overseas last January which is why I canceled the flights. If your itinerary for travel into the United States includes a connection, you must claim all luggage, regardless of final destination, upon arrival in the U.S. If any portion of your itinerary contains an international flight, you must check luggage at the ticket counter. On Monday, Southwest had cut 70 of its schedule and said it plans to fly about only. A valid passport is always required for international travel. Customer service said they can consider extending the expire date after the tickets actually expire but for a $100 fine. Key Points Flight cancellations eased, but Southwest’s meltdown continued at the end of the holiday weekend. Milwaukee Mitchell International Airport is a low-fare, easy-travel airport serving Milwaukee, southeastern Wisconsin, Chicago & northern Illinois. but with Covid blowing up again and travel discouraged I will be unable to use them over the holidays. ![]() I am trying to extend the expiration date on travel funds for $500 tickets I canceled last January due to Covid. The travel chaos resulted from all airlines’ straining their operations to the max by not making proper investments in personnel and technology, scheduling flights without adequate staffing and filling cabins to the bursting point so that any interruption spurred massive disruptions, stranding passengers and baggage alike from coast to coast.Just got off the phone with customer service. (Definition of exposed - you have been within 6 feet of someone with COVID-19 for a total of 15 minutes or more over a 24 hour period.) The CDC advises that you wear a well-fitting, high-quality mask ideally an N95 or equivalent for 10 days following your exposure. ![]() But some of us weren’t at all surprised: Southwest’s crisis was inevitable after years of lax oversight by the Transportation Department, as well as the airlines’ prioritizing stock dividends and executive compensation over necessary investments, including the frighteningly outdated IT and crew scheduling systems that Southwest’s own employees warned about.Īs an aircraft dispatcher licensed by the Federal Aviation Administration who spent seven years in airline flight operations management, and as someone who has been advocating for passengers since 2000, I can assure you that last week was not about snowstorms (or just about Southwest). ![]() airline history, setting a new low by stranding more than 1 million paying passengers. There’s little question that Southwest’s holiday meltdown was the worst customer service debacle in U.S. Nearly 70 of travelers who fly out of CVG Airport get to to their destination nonstop A Note about Nonstop Routes Available During COVID-19. ![]()
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